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Refund & Cancellation Policy

Application: NEET TRACKER by NEETSaathi (Package: in.neetsaathi.tracker)
Last Updated: November 10, 2026

Quick Summary: All transactions are processed through Google Play Billing. You can cancel any subscription at any time with zero hassle directly in the Google Play Store app. If you made an accidental purchase, you can request an instant refund from Google Play within 48 hours.

1. Overview of Payment Processing

Purchases in NEET TRACKER by NEETSaathi are completed securely through Google Play In-App Billing. NEETSaathi does not directly collect, store, or process your credit/debit card numbers, UPI PINs, or banking passwords. As a result, refund requests and subscription lifecycle actions are governed by Google Play payment infrastructure.

2. 3-Day Free Trial Policy

  • We provide a 3-Day Full Access Free Trial so students can test all 82 NMC chapters, mock test analytics, and revision tracking features.
  • If you cancel at any time during the 3-day trial period, your account will not be charged.
  • You will continue to have full access until the trial period ends.

3. How to Cancel a Subscription

You can cancel your subscription renewal at any moment directly from your Android device:

  1. Open the Google Play Store app on your Android device.
  2. Tap your Profile icon at the top right.
  3. Tap Payments & subscriptions → Subscriptions.
  4. Select NEET TRACKER by NEETSaathi.
  5. Tap Cancel subscription and follow the on-screen instructions.

Note: Uninstalling the app does not automatically cancel your active subscription in Google Play. You must cancel it through the Google Play Store.

4. How to Request a Refund via Google Play

If you made a purchase by mistake or are unsatisfied with the product:

Within 48 Hours of Purchase:

Google offers an automated self-service refund tool:

  1. Visit Google Play Order History in any web browser.
  2. Locate your purchase of NEETSaathi Tracker.
  3. Click Request a refund or Report a problem.
  4. Select the reason and submit. Google typically issues a decision within 1 to 4 hours.

After 48 Hours:

If you encounter technical issues or billing discrepancies after 48 hours, reach out directly to our support team at support@neetsaathi.in with your Google Play Order Number (starts with GPA.xxxx-xxxx-xxxx-xxxxx). We review all student refund inquiries on a case-by-case basis within 2 business days.

5. One-Time Passes (e.g. NEET 2027 Pass)

One-time non-renewing access passes grant immediate, irrevocable digital access to the complete preparation database and analytics. Refunds for one-time passes follow the standard 48-hour Google Play refund window.

6. Contact Developer Support

For any billing or technical inquiries, contact: